REFUND OR CANCELLATION POLICY
Last updated August, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
REFUNDS
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
REFUND PROCESS
To claim refund, please email customer service at sales@travelslodge.com with Confirmation email or DocuSign Booking Confirmation, or call us on 02030388531 or mail your refund application in written to the following address:
Travel Lodge LTD
128 City Road London
London, United Kingdom EC1V 2NX
United Kingdom
REFUNDS
After receiving your refund request and inspecting the condition of your booking, we will process your refund or change or cancellation. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
Please Note
Sale items are refundable, only if you will have the DocuSign Cofirmation Booking mailed by us. At the time of the payment.
20% from the ticket fare will be deducted as the Admin Charges in case of Refund or Cancellation.
In case of No Show, No refund shall be entertained.
In case of late on the airport no refund shall be entertained. Must be on the airport before the 3 hours of the departure ( Also mentioned in the contract while booking the ticket).
Refund or Cancellation or Date Change shall be entertained before 48 hours of the departure date.
Airline taxes or other taxes are non refundable.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
02030388531
sales@travelslodge.com
